ITIL 4 Specialist (Managing Professional - MP)

Key Concepts of DPI – Understanding the role of direction, planning, and improvement in IT service management.

Governance, Risk & Compliance (GRC) – Ensuring IT services align with business governance and risk management practices.

Organizational Change Management (OCM) – Managing change effectively to drive business success.

Measurement & Reporting – Using metrics, KPIs, and reporting to track and improve performance.

Strategic Planning & Decision-Making – Aligning IT service strategies with business goals.

Continual Improvement – Applying ITIL’s continual improvement model to enhance processes and services.

Value Streams & Practices – Understanding workflows, value streams, and integrating ITIL practices.