SAP Sales Cloud Training | SAP Sales Cloud Version 2 Course

Develop your understanding of customer relationship management and sales operations with Prompt Edify’s SAP Sales Cloud Training. Learn how SAP Sales Cloud helps organisations manage customer information, sales activities, leads, opportunities, sales pipelines and customer engagement within a connected cloud environment. Our SAP Sales Cloud Course introduces key CRM capabilities, including account and contact management, lead qualification, opportunity management, guided selling, sales forecasting and reporting. Explore how sales teams use CRM processes to organise customer interactions, monitor sales performance and support informed business decisions. The course can also introduce SAP Sales Cloud Version 2, subject to the confirmed syllabus, to help learners understand its sales workflows, mobile capabilities, AI-supported insights and integration possibilities. Whether you are beginning your SAP learning journey or expanding your existing CRM knowledge, this training can help you build a foundation in enterprise sales processes.

What Is SAP Sales Cloud?

SAP Sales Cloud is defined as a web-based customer relationship management (CRM) product that allows companies to manage information about customers, prospects, opportunities, and sales processes. It helps sales teams manage customer interactions, track opportunities and monitor sales performance throughout the sales cycle . Moreover, this system allows sales personnel to access information related to customers, record their activities and directly manage opportunities in the course of sales processes. Sales managers may make use of both pipeline information and sales reports covering sales activities accomplished in order to measure progress and evaluate performance. SAP Sales Cloud Version 2 is a newer generation of SAP’s cloud-based sales CRM offering . It can include various functions depending on the configuration, product licensing and scope, and these functions can cover guided selling, e-sales processes, forecasting, mobile sales, etc. Before enrolling, confirm which SAP Sales Cloud version and features are covered by the selected training programme .

What You Can Learn Through SAP Sales Cloud Training

Through Prompt Edify’s SAP Sales Cloud Training, learners can develop an understanding of how CRM capabilities support everyday sales activities and customer relationship management. The course introduces key sales processes and explains how sales teams use customer data to manage leads, track opportunities and maintain relationships throughout the sales cycle. Learners can explore account and contact management, lead qualification, opportunity tracking, sales activity planning, pipeline analysis and forecasting. Depending on the confirmed curriculum, the programme may also introduce SAP Sales Cloud Version 2 workflows, mobile access and sales performance insights. This training is relevant to professionals who want to understand SAP CRM processes, sales automation and the role of cloud-based sales applications in enterprise environments. Review the proposed course modules below and confirm the final syllabus with Prompt Edify before enrolling.

Events & Trainings
Upcoming Events SAP and ITIL
Choose how you want to train
Training Schedule

Loading events...

Can't make these dates?
We schedule private and corporate sessions on request. Email [email protected] or call South Africa +27 61 004 9898 / +27 74 029 4414 · India +91 99932 86938
Talk to our training team
Request a training date
Tell us what you need and we will get back to you within one working day.
Who is funding the training?
✓
Thank you!
We have received your enquiry. A training advisor will contact you within one working day.
Prefer to talk? +27 61 004 9898 / +27 74 029 4414 (South Africa) · +91 99932 86938 (India) · [email protected]

SAP Sales Cloud Training Course Modules

The SAP Sales Cloud Training curriculum introduces learners to CRM fundamentals, account and contact management, lead qualification, opportunity tracking, sales activities, pipeline forecasting and reporting. The proposed modules also outline potential SAP Sales Cloud Version 2, sales automation, AI, integration and implementation topics. Final topics depend on the selected product version, available system access and confirmed training syllabus.

MODULE 1

Introduction to SAP Sales Cloud

  • Overview of SAP and SAP Customer Experience (SAP CX)
  • Introduction to SAP Sales Cloud
  • Role of CRM in enterprise sales
  • Core sales CRM capabilities
  • Benefits of structured sales processes
  • Introduction to SAP Sales Cloud Version 2
  • Overview of sales automation
  • SAP Sales Cloud in the customer lifecycle
MODULE 2

SAP Sales Cloud Architecture and Navigation

  • Overview of the SAP Sales Cloud environment
  • User interface and navigation fundamentals
  • Understanding the sales workspace
  • User roles and access concepts
  • Personalisation and user preferences
  • Overview of available sales workspaces
  • Basic application settings
  • Introduction to configuration concepts
MODULE 3

Account and Contact Management

  • Account management fundamentals
  • Creating and maintaining account records
  • Managing customer and prospect information
  • Contact management
  • Account and contact relationships
  • Maintaining customer information
  • Reviewing account activity history
  • Customer data quality and consistency
MODULE 4

Lead Management

  • Introduction to lead management
  • Lead creation and qualification
  • Lead information and source tracking
  • Lead status and lifecycle management
  • Lead assignment and ownership
  • Lead follow-up activities
  • Lead conversion concepts
  • Lead-to-opportunity processes
MODULE 5

Opportunity Management

  • Overview of sales opportunities
  • Creating and maintaining opportunities
  • Opportunity stages and sales cycles
  • Opportunity qualification
  • Expected revenue and close dates
  • Competitor and sales information
  • Opportunity activities and follow-ups
  • Opportunity progression and closure
MODULE 6

Sales Activities and Task Management

  • Planning sales activities
  • Managing tasks and appointments
  • Scheduling customer meetings
  • Recording calls and customer interactions
  • Managing follow-up activities
  • Activity assignment and tracking
  • Calendar and visit-planning concepts
  • Sales representative productivity
MODULE 7

Guided Selling and Sales Workflows

  • Introduction to guided selling
  • Understanding sales methodologies
  • Structured opportunity progression
  • Sales playbooks and recommended actions
  • Activity planning by sales stage
  • Identifying next steps in the sales process
  • Sales workflow concepts
  • Version 2 guided selling capabilities, where applicable
MODULE 8

Sales Pipeline Management and Forecasting

  • Understanding the sales pipeline
  • Opportunity pipeline stages
  • Pipeline monitoring and analysis
  • Sales forecasting fundamentals
  • Forecast categories and expected revenue
  • Forecast review and adjustments
  • Sales targets and performance monitoring
  • Pipeline capabilities in the selected product version
MODULE 9

Sales Quotes and Order Management

  • Introduction to sales quotations
  • Quote creation and management concepts
  • Pricing and quotation information
  • Quote status and approval concepts
  • Customer offer management
  • Sales order process overview
  • Quote-to-order workflow
  • Integration with external SAP order management systems
MODULE 10

Sales Reporting and Analytics

  • Introduction to sales reporting
  • Standard reports and dashboards
  • Sales performance indicators
  • Lead conversion analysis
  • Opportunity and win-rate analysis
  • Pipeline and forecast reporting
  • Sales activity monitoring
  • Using reports to support sales decisions
MODULE 11

SAP Sales Cloud Version 2 Features

  • Overview of SAP Sales Cloud Version 2
  • Digital Selling Workspace, where applicable
  • Guided selling capabilities
  • Opportunity and pipeline insights
  • Sales manager and sales representative workflows
  • Mobile application fundamentals
  • AI-supported sales capabilities
  • Relationship Intelligence and productivity features, where supported
MODULE 12

Sales Automation and AI Capabilities

  • Introduction to sales automation
  • Automating repetitive sales activities
  • Activity recommendations and follow-ups
  • Machine learning concepts in sales
  • AI capabilities in SAP Sales Cloud Version 2
  • AI-supported opportunity insights, where available
  • Customer engagement and relationship insights
  • Responsible use of AI-generated information
MODULE 13

SAP Sales Cloud Integration

  • Introduction to SAP Sales Cloud integration
  • Integration with SAP S/4HANA
  • Integration with SAP ERP
  • Customer and account data exchange
  • Sales quotation and order integration concepts
  • Pricing and product information integration
  • API and integration fundamentals
  • Overview of SAP integration tools and scenarios
MODULE 14

SAP Sales Cloud Configuration and Implementation Fundamentals

  • Overview of SAP Sales Cloud implementation
  • Business requirements and process mapping
  • User roles and access concepts
  • Basic system configuration principles
  • Sales process and workflow configuration
  • Data migration and data quality considerations
  • Integration planning fundamentals
  • Testing, deployment and user adoption
MODULE 15

End-to-End Sales Processes and Business Scenarios

  • Customer and account creation
  • Lead qualification and conversion
  • Opportunity creation and progression
  • Sales activity planning and follow-up
  • Guided selling and next-step planning
  • Pipeline review and forecasting
  • Quotation and order process overview
  • Sales reporting and performance analysis
  • End-to-end CRM process review
Talk to an SAP Training Expert

Ready to develop your SAP Sales Cloud knowledge? Discuss your learning goals and explore training options covering CRM, lead and opportunity management, sales workflows, forecasting, reporting and potential Version 2 capabilities.

Talk to an Expert Explore SAP Sales Cloud Training

Who Should Take SAP Sales Cloud Training?

SAP Sales Cloud Training can help professionals understand how CRM applications support customer engagement, sales execution and performance management. The programme may be relevant to people who work with customer data, sales opportunities, CRM systems or enterprise sales processes.
Potential participants include: 

Sales Representative

Sales Executives

Sales Managers

Business Development Professionals

CRM Professionals

SAP Consultants

SAP CRM Functional Consultants

Sales Operations Analysts

Business Analysts

Customer Relationship Managers

IT and ERP Professionals

Graduates and Aspiring SAP Consultants

SAP Sales Cloud Hands-on Training

SAP Sales Cloud hands-on training may include practical exercises involving customer records, lead qualification, opportunity tracking, sales activities and pipeline reporting, depending on the course format and availability of an SAP training environment. For courses covering SAP Sales Cloud Version 2, exercises may also explore guided selling, forecasting, mobile workflows and selected AI-supported capabilities. The depth of practical training depends on the confirmed syllabus and available system access. Before enrolling, ask Prompt Edify whether the programme includes live SAP system access, guided exercises, demonstrations or study materials.

SAP Sales Cloud Online Training and Corporate Learning Options

Choose a learning format according to your professional commitments, location and training requirements. Contact Prompt Edify to confirm currently available delivery options, schedules and fees.

Live Online SAP Sales Cloud Training

Ask about instructor-led online sessions covering SAP Sales Cloud concepts, CRM workflows, sales automation and customer relationship management processes. 

Instructor-Led SAP Sales Cloud Course

Discuss a structured SAP Sales Cloud Course with an instructor, with the curriculum aligned to your experience, learning objectives and selected product version.

Corporate SAP Sales Cloud Training

Organisations can discuss training requirements for sales teams, CRM users, business analysts and implementation teams that need to understand specific SAP Sales Cloud processes.

Why Choose Prompt Edify for SAP Sales Cloud Training?

Prompt Edify’s SAP Sales Cloud Training is designed to introduce learners to CRM fundamentals, sales process management and the capabilities of SAP Sales Cloud. The proposed curriculum covers areas such as customer and contact management, lead qualification, opportunity management, pipeline monitoring and sales reporting. The programme may also include SAP Sales Cloud Version 2 topics, depending on the confirmed syllabus and available training environment. Before enrolling, ask about the course duration, schedule, trainer experience, delivery format, practical exercises, SAP system access and course completion certificate. Discuss your requirements with Prompt Edify to understand the available training options and determine whether the programme aligns with your learning objectives.

Career Opportunities After SAP Sales Cloud Training

SAP Sales Cloud knowledge can support professional development in roles involving CRM, sales operations, business process improvement and enterprise application support. Career opportunities depend on your previous experience, business knowledge, technical skills and familiarity with the relevant SAP product. Potential career pathways include:

For sales professionals, SAP Sales Cloud Training can help build an understanding of structured CRM workflows and sales performance management. For aspiring consultants, it can provide a foundation for learning about business requirements, application functionality, implementation concepts and integration scenarios. Completing training alone does not guarantee employment or a particular career outcome.

Frequently Asked Questions About SAP Sales Cloud Training

SAP Sales Cloud Training introduces learners to CRM capabilities used to manage customer information, leads, opportunities, sales activities, pipelines and reporting. Depending on the syllabus, it may also cover SAP Sales Cloud Version 2.

A typical course may cover account and contact management, lead qualification, opportunity management, sales activities, guided selling, forecasting, reporting and integration fundamentals. The exact modules depend on the product version and confirmed training syllabus.

SAP Sales Cloud Version 2 is a newer evolution of SAP’s cloud-based sales CRM offering. Depending on the available product capabilities and configuration, it may include updated sales workflows, guided selling, forecasting, mobile capabilities and AI-supported features.

Version 2 represents a newer product generation with changes to the architecture, user experience and sales capabilities. Functionality and configuration approaches can differ, so learners should confirm which version their course covers.

A foundational course can suit beginners who want to understand CRM and enterprise sales processes. Basic knowledge of customer management, sales activities or business workflows can be helpful, although prerequisites depend on the selected programme.

The course may introduce requirements gathering, process mapping, configuration principles, data migration, integration planning and testing. Confirm with Prompt Edify whether hands-on implementation and system configuration are included.

Contact Prompt Edify to confirm the availability of live online training, instructor-led sessions and corporate delivery options, together with current schedules and fees.

Completing a training programme does not automatically provide official SAP certification. A course completion certificate is different from an official SAP certification credential. Check the relevant SAP certification requirements and assessment arrangements separately.

Basic knowledge of CRM sales processes is useful for understanding leads, opportunities, customer relationships and sales pipelines. Advanced configuration or implementation learning may benefit from prior experience with enterprise applications or business process analysis.

Depending on your background and skills, potential career paths include SAP Sales Cloud Consultant, SAP CRM Consultant, CRM Business Analyst, Sales Operations Analyst and SAP Application Support Consultant. Training alone does not guarantee a job.

Review the curriculum, product version, instructor experience, practical training arrangements, system access and delivery format. If you want to learn newer SAP sales capabilities, confirm whether SAP Sales Cloud Version 2 is included.

The SAP exam format depends on the module and exam you choose. Scenario-based SAP exams assess your ability to analyse business situations and apply SAP concepts to solve real-world problems, while system-based SAP exams focus on performing practical tasks within an SAP system. Our SAP training programmes help participants prepare for their chosen SAP exam format through relevant concepts, practical exercises, and exam-focused guidance.

Start Your SAP Sales Cloud Learning Journey

Build your understanding of CRM workflows, lead and opportunity management, sales automation and sales performance reporting with Prompt Edify’s SAP Sales Cloud Training. Explore the curriculum, confirm the product version covered and discuss available training options with our team. Whether you are strengthening your CRM knowledge or exploring a career in SAP consulting, choose a learning path aligned with your professional goals.

South Africa - Johannesburg

Prompt Edify Africa (PTY) Limited
 2nd Floor, Rivonia Village, Cnr Mutual Road and Rivonia Boulevard , Rivonia Village, 2191 PIN: 2191
Contact : +27740294414

India - Pune

Prompt Edify Private Limited
4th Floor 15, City Vista Tower, Fountain Road, Kharadi, Pune(MH), India. PIN- 411014 Contact : (+91) 99932 86938

Rwanda - Kigali

Prompt Edify East Africa Limited
KN 78 ST, Kagarama, Kigali, Kigali, Nyarugenge, Umujyi wa Kigali, Rwanda Contact : +250 727 845 771