What is ITIL?

At Prompt Edify, we offer comprehensive ITIL (Information Technology Infrastructure Library) training in Kenya, including ITIL 4 Foundation, which covers essential concepts such as change and incident management. Our training helps professionals optimize IT processes, reduce risks, and enhance service quality. Achieving an ITIL certification can significantly boost your career growth and IT service management expertise. Join Prompt Edify in South Africa to streamline IT operations and take your career to the next level!

Governance, Audit & Compliance Support

Kenya uses ITIL as the formal framework under which all entities carry out the requirements of regulation.
Standards from the ICT Authority: ITIL aligns with the Government IT Governance Standards set by the ICT Authority, enabling Ministries and Agencies to comply with these standards and pass quarterly audits.

Central Bank of Kenya Regulation and Financial Oversight: The Central Bank of Kenya regulates commercial banks, and the CBK requires that commercial banks use ITIL as a management framework for managing changes and providing high levels of availability for their real-time payment systems.

Data Protection Act 2019: ITIL's Information Security Management Framework leads the Ministry of Information Communication Technology's (ICT) efforts to ensure compliance with the Office of the Data Protection Commissioner (ODPC) "privacy by design" requirements. 

ITIL Learning Pathway 

Core Capabilities: Industry-Specific Transformation

Intelligent service delivery is the focus of this series of classes, introducing participants to the foundations of intelligent service delivery through the practical application of ITIL in Kenya. The program explores managing network traffic within Konza Technopolis, streamlining utility billing services with KPLC, and aligning IT service management with SAP migration initiatives and SAP S/4HANA corporate training to support large-scale digital transformation.  

Kenya-Focused Delivery Model

Virtual and live sessions will be offered in EAT (East African Time) to allow for individuals located in Nairobi, Mombasa, and Kisumu to participate in the same classes. Three-Step Approach for Digital Roadmap 2026 (Assessment, Enablement, and Certification) for the workforce's total digital skills proficiency by 2026. 

ITIL Trainings we offer

Online Training

E-learning

Corporate Training

Classroom Training

ITIL training is ideal for anyone looking to improve their IT service management skills. Whether you're an IT professional, manager, or business owner, learning the ITIL framework can help you manage IT services efficiently.