ITIL® Certification and Training In Nairobi
Take your IT career to the next level with Prompt Edify ITIL Foundation training in Nairobi! Our ITIL® certification course covers essential concepts, processes, techniques, and terminology. This training is designed to help you gain a strong understanding of the ITIL framework and the ITIL 4 lifecycle.
What is ITIL?
ITIL Learning Pathway
ITIL 4 Foundation
Entry-level certification covering ITIL concepts, principles, and the Service Value System (SVS). Ideal for beginners in IT service management.
ITIL 4 Specialist (Managing Professional - MP)
Focuses on IT service operations with four key modules:
- CDS (Create, Deliver & Support)
–DSV (Drive Stakeholder Value)
- HVIT (High-Velocity IT)
-DPI (Direct, Plan & Improve)
ITIL 4 Strategist (Strategic Leader - SL)
DPI (Direct, Plan & Improve) – Governance and leadership (shared with MP). DITS (Digital & IT Strategy) – Digital transformation and IT-business alignment.
ITIL 4 Master
The highest certification, requiring extensive ITIL experience. Candidates must submit a real-world case study and defend it in an expert panel interview
ITIL Trainings we offer
Online Training
E-learning
Corporate Training
Classroom Training
ITIL training is ideal for anyone looking to improve their IT service management skills. Whether you're an IT professional, manager, or business owner, learning the ITIL framework can help you manage IT services efficiently.
Q1: How fast can I get ITIL certification?
With focused ITIL training, you can complete your course and pass the ITIL certification exam within 2–4 weeks.
Q2 : Is ITIL 4 in demand?
Yes, ITIL 4 Foundation is widely recognized, and companies prioritize IT professionals with expertise in the ITIL framework, change management, and problem management.
Q3: Does ITIL 4 Foundation certification expire?
Yes, the ITIL certification is valid for three years. You can renew it through Axelos membership or by taking another ITIL exam.
Q4: Can I get a job after ITIL certification?
Yes! ITIL certification boosts your chances of securing IT service management roles in change management, incident management, and problem management.
Q5: What is ITSM full form?
ITSM stands for IT Service Management, which focuses on delivering IT services efficiently using frameworks like ITIL 4 Foundation.
Q6: How do I get an ITIL badge?
After passing the ITIL certification exam, you receive a digital ITIL badge from PeopleCert, which can be shared on LinkedIn and resumes.
Q7: What are the minimum requirements for ITIL certification?
There are no prerequisites for ITIL 4 Foundation. Anyone interested in IT service management can take the exam.
Q8: Is the ITIL exam multiple-choice?
Yes, the ITIL certification exam consists of 40 multiple-choice questions, with a passing score of 65% (26/40).
Q9: Who will issue ITIL certification?
PeopleCert is the authorized provider that issues the ITIL 4 Foundation certification upon passing the exam.
Q10: What is the highest ITIL certification?
The highest level is ITIL Master, which requires extensive experience and knowledge of the ITIL framework.
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