What is ITIL?

At Prompt Edify, we offer comprehensive ITIL (Information Technology Infrastructure Library) training in Tunisia, including ITIL 4 Foundation, which covers essential concepts such as change and incident management. Our training helps professionals optimize IT processes, reduce risks, and enhance service quality. Achieving an ITIL certification can significantly boost your career growth and IT service management expertise. Join Prompt Edify in Tunisia to streamline IT operations and take your career to the next level!

Strategic Value: The Operating Manual for Modern Tunisia

By implementing ITIL 4 at a national level, Tunisian organizations can provide themselves with the ability to move away from only doing technical implementations of processes towards continuously providing service value to their business. With the combined use of SAP systems and El Fatoora (or electronic invoicing), many organizations migrating from their legacy systems to SAP S/4 Hana will be required to implement an XML format of electronic invoicing to use the Tunisia Trade Manager (TTN). Through the use of ITIL 4, organizations will have the ability to govern these complex environments without interruption. Structured IT Service Management will support these organizations during major migrations of SAP from their current legacy ERP system(s) to SAP S/4 Hana, thereby ensuring that compliance is maintained concurrently with an organization's availability and operational resilience. SAP S/4Hana training is provided in Tunisia, supported by the use of ITIL 4 to provide organizations with a complete "technical + Governance" toolkit for SAP migration and implementation in Tunisia.

Governance, Audit & Compliance Support

ITIL 4 has been called the "secret weapon" that enables organizations in Tunisia to prepare for and pass the many and extensive audits performed by the country’s national regulators: The National Cybersecurity Agency (ANS) requires all Tunisian organizations to undergo periodic audits of their information systems as mandated by Decree-Law No. 2023-17. ITIL 4's Security Management and Configuration Management processes meet ANS requirements. With regard to INT and Regulatory Oversight, organizations in the telecommunications and finance sectors must comply with high levels of service required by the Instance Nationale des Télécommunications (INT). The Change Enablement practices of ITIL ensure that organizations provide the high level of service required by INT. Organisations must also protect the personal information of their customers through compliance with Law No. 2004-63 (DPO). ITIL processes map perfectly to this framework within the context of compliance with the regulations established under INPDP (Loi No. 2004-63). Information services must process personal data in compliance with Tunisian privacy laws and support the development of Digital Trust projects in Tunisia (DTP).

ITIL Learning Pathway 

Core Capabilities: Industry-Specific Transformation

Financial Services & E-Payments: Coordination of ITIL 4 with the Central Bank of Tunisia’s (CBT) Digital Payments initiatives to maintain the integrity of transactions. Public Sector Modernization: To aid in improving the citizen to Government (G2C) relationship by implementing of ITIL Service Desk and Incident Management methods to support the Unified National Portal Project. Institutional Continuity: To protect the technical assets of Tunisia by ensuring that all critical knowledge stays in Tunisia during the current Digital Brain Drain.

Tunisia-Focused Delivery Model

Instructor-led Virtual and On-site Training: Training will be delivered at times aligned with CET (Tunis Time) in French, Arabic, and/or English. The 2026 Roadmap: An organized flow from Assessment ⇒ Enablement ⇒ Certification that will prepare your Staff for the National Digital Vision 2026 to 2030. 

ITIL Trainings we offer

Online Training

E-learning

Corporate Training

Classroom Training

ITIL training is ideal for anyone looking to improve their IT service management skills. Whether you're an IT professional, manager, or business owner, learning the ITIL framework can help you manage IT services efficiently.