What is ITIL?

Strategic Value: The Operating Manual for Modern Tunis

By implementing ITIL 4 at a national level, Tunis organizations can provide themselves with the ability to move away from only doing technical implementations of processes towards continuously providing service value to their business. With the combined use of SAP systems and El Fatoora (or electronic invoicing), many organizations migrating from their legacy systems to SAP S/4 Hana will be required to implement an XML format of electronic invoicing to use the Tunis Trade Manager (TTN). Through the use ofITIL 4, organizations will have the ability to govern these complex environments without interruption. Structured IT Service Management will support these organizations during major migrations of SAP from their current legacy ERP system(s) to SAP S/4 Hana, thereby ensuring that compliance is maintained concurrently with an organization's availability and operational resilience. SAP S/4Hana training is provided in Tunis, supported by the use of ITIL 4 to provide organizations with a complete "technical + Governance" toolkit for SAP migration and implementation in Tunis.

Governance, Audit & Compliance Support

ITIL 4 serves as a governance backbone for organizations in Tunis, enabling structured readiness for multi-layered regulatory audits and compliance reviews:
The National Cybersecurity Agency (ANS) requires all Tunis organizations to undergo periodic audits of their information systems as mandated by Decree-Law No. 2023-17. ITIL 4's Security Management and Configuration Management processes meet ANS requirements.
With regard to INT and Regulatory Oversight, organizations in the telecommunications and finance sectors must comply with high levels of service required by the Instance Nationale des Télécommunications (INT). The Change Enablement practices of ITIL ensure that organizations provide the high level of service required by INT.
Organisations must also protect the personal information of their customers through compliance with Law No. 2004-63 (DPO). ITIL processes map perfectly to this framework within the context of compliance with the regulations established under INPDP (Loi No. 2004-63). Information services must process personal data in compliance with Tunis privacy laws and support the development of Digital Trust projects in Tunis (DTP). 

ITIL Learning Pathway 

Core Capabilities: Industry-Specific Transformation

Financial Services & E-Payments: Coordination of ITIL 4 with the Central Bank of Tunis’s (CBT) Digital Payments initiatives to maintain the integrity of transactions. Public Sector Modernization: To aid in improving the citizen to Government (G2C) relationship by implementing of ITIL Service Desk and Incident Management methods to support the Unified National Portal Project. Institutional Continuity: To protect the technical assets of Tunis by ensuring that all critical knowledge stays in Tunis during the current Digital Brain Drain.

Tunis-Focused Delivery Model

Instructor-led Virtual and On-site Training: Training will be delivered at times aligned with CET (Tunis Time) in French, Arabic and/or English. The 2026 Roadmap: An organized flow from Assessment ⇒ Enablement ⇒ Certification that will prepare your Staff for the National Digital Vision 2026 to 2030. 

ITIL Trainings we offer

Online Training

E-learning

Corporate Training

Classroom Training

ITIL training is ideal for anyone looking to improve their IT service management skills. Whether you're an IT professional, manager, or business owner, learning the ITIL framework can help you manage IT services efficiently.

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