Future-Proof Your IT Career with ITIL 4: FAQs Answered

Discover key ITIL 4 questions and answers to boost your IT career, pass certification exams, and stay ahead in IT service management. 🚀

ITIL 4 Foundation Certification: Frequently Asked Questions

What is ITIL 4 Foundation?

ITIL 4 Foundation is the latest version of the IT Infrastructure Library (ITIL) framework, designed to enhance IT service management (ITSM) through best practices in change management, incident management, problem management, and continual service improvement.

1. How much does ITIL certification cost?

The ITIL certification price varies by country and provider. The ITIL 4 Foundation exam typically costs between $300 – $500, while ITIL training fees depend on the course format and provider.

2. Where to write the ITIL 4 Foundation exam in South Africa?

You can take the ITIL certification exam online via PeopleCert or at an accredited testing center in South Africa.

3. Is ITIL still relevant in 2025?

Yes, ITIL 4 Foundation remains highly relevant as businesses rely on ITSM best practices for change management, incident management, and problem management to improve service delivery.

4. How fast can I get ITIL certification?

With focused ITIL training, you can complete your course and pass the ITIL certification exam within 2–4 weeks.

5. Is ITIL 4 in demand?

Yes, ITIL 4 Foundation is widely recognized. Companies prioritize IT professionals skilled in the ITIL framework, change management, and problem management.

6. What is the salary of an ITIL 4 certified professional?

Salaries vary by location and role. On average, ITIL-certified professionals earn between $70,000 – $120,000 per year, depending on experience and job role.

7. What is the pass rate for ITIL 4 Foundation?

The ITIL certification exam has a pass rate of around 90%. Proper ITIL training increases the chances of passing on the first attempt.

8. Does ITIL 4 Foundation certification expire?

Yes, the ITIL certification is valid for three years. You can renew it through Axelos membership or by taking another ITIL exam.

9. Who issues ITIL certification?

PeopleCert, under Axelos, is the official body that issues ITIL certification worldwide.

10. Can I get a job after ITIL certification?

Yes! ITIL certification boosts your chances of securing IT service management roles in change management, incident management, and problem management.

11. Is the ITIL exam online or offline?

The ITIL 4 Foundation exam can be taken online via PeopleCert or at an accredited testing center.

12. What is the ITIL qualification?

The ITIL certification is an industry-recognized qualification for IT service management, covering key areas like incident management, change management, and the ITIL framework.

13. What is the cost of ITIL 4 training?

ITIL training costs vary, ranging from $500 – $2,000, depending on the training provider and course format (self-paced, virtual, or classroom).

14. Will there be an ITIL 5?

Currently, there is no official announcement for ITIL 5. ITIL 4 Foundation remains the latest version of the ITIL framework.

15. What is ITSM full form?

ITSM stands for IT Service Management, which focuses on delivering IT services efficiently using frameworks like ITIL 4 Foundation.

16. Is the ITIL exam multiple-choice?

Yes, the ITIL certification exam consists of 40 multiple-choice questions, with a passing score of 65% (26/40).

17. What is the latest version of ITIL certification?

The latest version is ITIL 4 Foundation, which covers modern ITSM practices, including change management and problem management.

18. How do you check if you are ITIL certified?

You can verify your ITIL certification by logging into your PeopleCert account or checking with your training provider.

19. Does ITIL certification expire?

Yes, ITIL 4 Foundation certification expires after three years. Renewal options include retaking an exam or maintaining an Axelos membership.

20. How much is an Axelos membership?

An Axelos membership costs around $122 per year, providing access to ITIL learning resources and certification renewal options.

21. Which body gives ITIL certification?

PeopleCert, in partnership with Axelos, is the official body responsible for ITIL certification worldwide.

22. Who will issue ITIL certification?

PeopleCert is the authorized provider that issues the ITIL 4 Foundation certification upon passing the exam.

23. How do I get an ITIL badge?

After passing the ITIL certification exam, you receive a digital ITIL badge from PeopleCert, which can be shared on LinkedIn and resumes.

24. Can ITIL certification get you a job?

Yes, ITIL certification is highly valued in IT service management roles, especially in change management, incident management, and problem management.

25. What is the highest ITIL certification?

The highest level is ITIL Master, which requires extensive experience and knowledge of the ITIL framework.

26. What is the cost of ITIL v4 in India?

In India, the ITIL 4 Foundation exam costs between ₹20,000 – ₹30,000, while ITIL training fees vary by provider.

27. How can I prepare for the ITIL 4 exam?

To prepare for the ITIL certification exam, enroll in ITIL training, study the ITIL framework, and take practice tests.

28. What are the minimum requirements for ITIL certification?

There are no prerequisites for ITIL 4 Foundation. Anyone interested in IT service management can take the exam.

29. Can you take the ITIL 4 Foundation exam online?

Yes, the ITIL certification exam is available online through PeopleCert with remote proctoring.

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